Blogs and News

Insights. Ideas. Opinions.

How to succeed with 5,000 ERP related version updates per year?

Dec 04, 2018 | Esko Hannula

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Creating data-driven clarity to customer experience management

Nov 27, 2018 | Vili Nieminen

Many are interested in the formation and improvement of customer experience, but its intricacies perplex how this could be managed. The simple answer seems to be more data. Statements such as “If you can’t measure it, you can’t improve it” and “Knowledge is power” have valuable kernels of advice, but faulty interpretations have led to masses of unused data due to sheer volume or a lack of meaning. This second post follows on the first and concentrates on methods to find the right customer experience metrics, how to utilise those indicators to drive better business, and a concrete approach called Value Creation Model to make sense of customer experience.

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Conquering the four levels of test automation

Nov 13, 2018 | Jani Haapala

The path to becoming a seasoned test automation professional is more about the journey itself than reaching and conquering the final level, says test automation evangelist Jani Haapala. So far, we can see four levels, but other more challenging and enlightening stages may lie in our future.

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How to set up a no-nonsense DevOps dashboard?

Nov 05, 2018 | Juha-Markus Aalto

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From employee and customer connection to value creation

Oct 22, 2018 | Vili Nieminen

Entities both in the private and the public sector are trying to develop their customer experience in the pursuit of business and socioeconomic value. The issue is profoundly complex, and we are diving to its roots in a three-part blog series. Elements of customer experience work as the starting pointfollowed by a more detailed look into management tips and how customer experience can be quantified, topped off with a view on cultural factors and the future. This first post concentrates on customer experience fundamentalscustomer and employee experience (CX-EX) connection, and simple ways to boost employee engagement.

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TET trainee Essi working in an office for the first time

Oct 12, 2018 | Esther Grönstrand

Our TET trainee Essi got her first chance to work in an office. Read Essi's blog where she tells what she did during her two week practice in Qentinel.

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