Entities both in the private and the public sector are trying to develop their customer experience in the pursuit of business and socioeconomic value. The issue is profoundly complex, and we are diving to its roots in a three-part blog series. Elements of customer experience work as the starting point, followed by a more detailed look into management tips and how customer experience can be quantified, topped off with a view on cultural factors and the future. This first post concentrates on customer experience fundamentals, customer and employee experience (CX-EX) connection, and simple ways to boost employee engagement.
Our TET trainee Essi got her first chance to work in an office. Read Essi's blog where she tells what she did during her two week practice in Qentinel.
Even in the best of times, we are constantly being asked to deliver more for each dollar in our budget while simultaneously maintaining existing output. Here are a few tips and tricks to help you stretch your IT budget in 2019.
Expanding the use of test automation beyond standard release pipelines to include security testing can offer major benefits. The question is, how can we integrate security testing into the software development life cycle?
Qentinel and Sanoma Media Finland are honored to be one of the International Customer Experience Awards 2018 finalists with a joint digital quality experience success story within Best Digital Strategy category. Qentinel helped Sanoma Media Finland to understand their customer feedback and increase both customer satisfaction and quality of their digital services.
The Awards finals and ceremony will be held in Amsterdam on November 20th, 2018.
A while ago I ordered some pizza online – well 41 pizzas, to be exact. The process was smooth: open a mobile app, choose the products, transfer to shopping cart, fill in delivery details, contact info, and credit card data, click “Pay now”. Then something really odd happened: I saw an order confirmation flash on the screen but in a couple of seconds it was blotted out by a big, red “payment refused” message. At the same time, my email inbox notified me I had a new message. The message said my pizza order was received and confirmed. Was it, really? I needed to feed 40 hungry people.