Qentinel is an official member of the SAP® PartnerEdge® Open Ecosystem.
In the dynamic competitive arena of the future, global markets will no longer prosper with fixed and slow-moving networking structures. Companies that design and deliver digital services will no longer be able to go it alone! In an ecosystem, ERP project suppliers will need swarm intelligence to help them survive global competition.
Ecosystems are built on a foundation of shared goals and values. Without leadership, an ecosystem’s goals and its related benefits won’t be accomplished. As Katri Valkokari insightfully wrote, an ecosystem cannot be owned. Because ecosystems cannot be owned and because ecosystem leadership cannot be centralized, independent self-management is the only feasible leadership model in an ecosystem.
It is nice to maintain the fiction that we are responsible for our business and our clients’ customer experience. In reality, creating customer experience is rapidly developing so that less and less of it is in a company’s own hands, and even to the point where they lose direct contact with customer experience. Nowadays, companies mostly operate as part of a larger ecosystem in which customer experience depends on how different players in the ecosystem succeed in cooperation and in their own customer encounters.
The next big thing on this planet will be ecosystem thinking among businesses as well as society. Ecosystem thinking will allow us to ensure future competitiveness and our capacity to change.
Most of us are familiar with the idea of ecosystems surrounding hugely successful firms like Google, Amazon, Facebook, Apple and Microsoft. But what do we really mean when we talk about ecosystems? And beyond that, how do ecosystems generate business value? In today’s economy of speed, business ecosystems play a central role in building competitive advantage, so it is important to understand how ecosystems succeed and how they reward players.