In the dynamic competitive arena of the future, global markets will no longer prosper with fixed and slow-moving networking structures. Companies that design and deliver digital services will no longer be able to go it alone! In an ecosystem, ERP project suppliers will need swarm intelligence to help them survive global competition.
It is nice to maintain the fiction that we are responsible for our business and our clients’ customer experience. In reality, creating customer experience is rapidly developing so that less and less of it is in a company’s own hands, and even to the point where they lose direct contact with customer experience. Nowadays, companies mostly operate as part of a larger ecosystem in which customer experience depends on how different players in the ecosystem succeed in cooperation and in their own customer encounters.