Ecosystem testing presents IT professionals with unique challenges: in an increasingly interconnected world, ecosystems are more complex and interdependent than ever. Moreover, there are no standard solutions for testing complicated systems that may feature hardware, software and multiple interfaces.
Is a lack of common understanding and ecosystem culture undermining customer experience? How to go from managing customer experience to building customer experience ecosystems?
The daily life of Average Joe executes tens of millions of lines of software code. Software is embedded in home electronics, heavy industrial machinery, and almost any customer service process. While the lifetime of a physical product may be as long as tens of years the software in the product may be updated almost on a daily basis.