Blogs and News

Insights. Ideas. Opinions.

Winning ecosystems breathe at the same pace

Mar 06, 2017 | Pia Tapio

Is a lack of common understanding and ecosystem culture undermining customer experience? How to go from managing customer experience to building customer experience ecosystems? 

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Re-imagine quality for the digital age

Nov 14, 2016 | Esko Hannula

The daily life of Average Joe executes tens of millions of lines of software code. Software is embedded in home electronics, heavy industrial machinery, and almost any customer service process. While the lifetime of a physical product may be as long as tens of years the software in the product may be updated almost on a daily basis.

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