Blogs and News

Insights. Ideas. Opinions.

Ensure success through meaningful customer culture

Dec 19, 2018 | Vili Nieminen

The third and final blog of the series builds on the link of employee and customer experience and CX metrics development to emphasise the importance of customer focus in organisational practices and paradigms. 

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From employee and customer connection to value creation

Oct 22, 2018 | Vili Nieminen

Entities both in the private and the public sector are trying to develop their customer experience in the pursuit of business and socioeconomic value. The issue is profoundly complex, and we are diving to its roots in a three-part blog series. Elements of customer experience work as the starting pointfollowed by a more detailed look into management tips and how customer experience can be quantified, topped off with a view on cultural factors and the future. This first post concentrates on customer experience fundamentalscustomer and employee experience (CX-EX) connection, and simple ways to boost employee engagement.

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Pulse survey is a tool for strategic management

Jun 30, 2017 | Kirsi Niiranen

A pulse survey is an excellent but challenging management tool. Many of us are fooled into thinking that it is a simple and insignificant metric – of course that’s just what it is, in principle. In reality, the benefits of a pulse survey only become concrete when it is conducted systematically and conscientiously. Benefitting from the results and making benefits visible are critical areas where many have stumbled. A pulse survey should therefore be considered a strategic level management tool.

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Working in Finland - Google Guru Joined Qentinel

Jan 11, 2017 | Mia Sinisalo

During the autumn 2016, Qentinel opened a new office in Tampere where almost 10 people work in Qentinel’s R&D and digital quality assurance consultancy. “Our aim was to hire new kind of talents with international experience,” tells Juha-Markus Aalto, who runs Qentinel’s Tampere office. “We succeeded in this and found top-level experts.”

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