Do you know how your automated Order-to-Cash process is performing? When you put systems in charge - how can you make sure that everything works fine?
Automation in this context means receiving and handling the flow of information within the systems so that the human intervention is removed from or minimal in the process. Often these business applications are managed by partners, who are responsible for the functionality of one or two of these different solutions. In some companies there is an additional partner responsible for making all the integrations to work between the systems. How well does this work in practice? How does the End-to-End-process look like from the personnel or the customer point of view?