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Qentinel is a finalist for Best Digital Strategy at International CX Awards

Sep 18, 2018 | Pia Tapio

Qentinel and Sanoma Media Finland are honored to be one of the International Customer Experience Awards 2018 finalists with a joint digital quality experience success story within Best Digital Strategy category. Qentinel helped Sanoma Media Finland to understand their customer feedback and increase both customer satisfaction and quality of their digital services.

The Awards finals and ceremony will be held in Amsterdam on November 20th, 2018.

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How To Test A Business Process

Sep 13, 2018 | Esko Hannula

A while ago I ordered some pizza online – well 41 pizzas, to be exact. The process was smooth: open a mobile app, choose the products, transfer to shopping cart, fill in delivery details, contact info, and credit card data, click “Pay now”. Then something really odd happened: I saw an order confirmation flash on the screen but in a couple of seconds it was blotted out by a big, red “payment refused” message. At the same time, my email inbox notified me I had a new message. The message said my pizza order was received and confirmed. Was it, really? I needed to feed 40 hungry people.

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A short history of software quality

Mar 27, 2017 | Esko Hannula

 

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