It’s not too hard to get a senior executive to buy in Lean, at least on a superficial level. Reducing waste, building quality in, nurturing a culture for respecting people, encouraging innovation, focusing on the lead times and relentless improvement – yes, sounds good! The essence of flow, the changing role of leadership … hmm … those tend to require a bit more digesting.
Why aren’t business goals understood as well as they should be? Tommi Ferm gives tips on how you can apply systems thinking in understanding what is important, how value is created and how to measure it. Read how he illustrates this through a customer experience case from a supermarket fish counter.