Welcome to enjoy breakfast and discuss more about the interesting world of tech. This time the theme will be "Intelligence Augmentation (IA) in Customer Experience". The presentation will be held in Finnish.
Here at Qentinel we are experts in creating customer value and managing customer experience by measuring, analysing and optimising. We help organisations to change their business approach into truly customer orientated one. Using our Value Creation Model, we visualize organisation's value creation structure and help to understand its trigger points. We guide organisations through the changes by recognising and prioritising the most important factors from the point of view of the customer value, customer experience, and employee experience.
Have you already come across the term Intelligence Augmentation? In the hype filled with Artificial Intelligence, we want to bring up Intelligence Augmentation's possibilities in different stages of customer journey. Our consultant Erika Kontkanen will tell you more about the subject.
Erika has strong background in customer relations, customer loyalty, customer experience. She has experience working with both growing start up companies and large well established firms.